1、【多选题】According to the successful salesperson Summer, what are the principles we should follow in business writing?
2、【判断题】Most students agree that business writing is an important part to future career.
1、【判断题】The letterhead helps to form the impression of the writer’s firm, usually containing all or some of the following elements: the company’s name and address, postcode, telephone number, fax number, e-mail address, even web address, and etc.
2、【判断题】It is usually to show the date in the order of day/month/year (American practice), or month/day/year (British practice).
3、【判断题】Even if the receiver is known to the writer personally, a formal greeting such as “Dear Sir(s)” or “Dear Madam(s)” is used.
4、【判断题】There are “Your ref” and “Our ref”, which are codes assigned to the letter by the recipient and sender of the letter.
5、【判断题】The inside address contains full postal address and post code only.
6、【判断题】The salutation is a greeting to the recipient. It varies according to the context. However, there is no need to match it with the complimentary close.
7、【判断题】The subject line states the gist of what the letter is about. The short form “Re.” may precede the phrase that carries the subject matter.
8、【判断题】The enclosure indicates materials or documents enclosed. The short form “Encs” is often used when there is one item enclosed.
9、【判断题】If the sender of the letter does not wish the recipient to know that other people are receiving copies of the letter, a “cc” is sent.
10、【判断题】The full block form layout is the most widely used method of display for business documents.
1、【多选题】When you are writing a letter to your new customer, you may think about the following factors_______.
A、Is your message concrete?
B、Does the customer really want to buy your product?
C、When will the customer reply
D、Have you used specific and definite terms in making an offer or requiring a response?
2、【判断题】Business writing differs from other types of writing in that it is not really successful unless it arouses readers’ attention and receives their responses.
3、【判断题】To make their writing effective, business writers often apply 7C’s Principles (i.e. clarity, conciseness, correctness, concreteness, creativeness, consideration and courtesy) to their writing.
4、【判断题】Courtesy means treating people with respect and friendly human concern. Writers try to consider the reader’s desires, problems, circumstances, emotions and probable reactions to their request.
5、【判断题】Consideration focuses on “I” or “we” (the writer) instead of “you” (the reader). I-centered writing is the key to successful business.
6、【判断题】Correctness principle comprises correct grammar and punctuation only.
7、【判断题】Conciseness means avoiding unnecessary repetition and wordy expressions, including only relevant facts (with courtesy), and organizing effectively.
8、【判断题】Use short sentences with correct words (avoid ambiguous wording and use precise words instead of almost-precise words).
9、【判断题】“Please airmail us the latest price list and sample for our reference. ” The above example violates the concreteness principle.
10、【判断题】When you reply to an inquiry from a customer, try to answer all questions stated or implied. A prospective customer’s reaction to an incomplete reply is likely to be unfavorable.
1、【多选题】When writing business emails, you'd better not to use______ .
C、multiple exclamation points
2、【判断题】The subject needs to be concise.
3、【判断题】When it comes to your professional image, a sloppily composed email can do more damage than a weak handshake or a wrinkled suit.
4、【判断题】We can use “Good morning” or “Good afternoon” in the beginning of an email as salutation.
5、【判断题】Emails are quite private and confidential.
6、【判断题】In business email, it is typical to have your title closely after your name, which implies your authority.
7、【判断题】As with any piece of business writing, you don’t need proofreading when you finish writing emails.
8、【判断题】It is rare to see the big part of privacy notice in the end of emails.
9、【判断题】Emails allow us to keep projects moving when our co-workers are unavailable or on the other side of the world.
10、【判断题】It is very common to have your way of contact and company website address in the signature part of your email.
1、【单选题】We avail ourselves___ this opportunity ___approach you ___the establishment of trade relations with you.
A、of, for, to
B、of, to, for
C、for, of, in
D、for, to, to
2、【单选题】We are sending you the samples____requested.
3、【单选题】We are sure that both of our companies will____from the joint venture.
4、【多选题】In the following, which statements belong to the good tips for drafting a successful initial letter or email?
A、Don’t leave the customer guessing.
B、Maintaining your branding in your email.
C、Offering additional resources.
D、Don’t indicate the detailed address to the customer.
5、【多选题】Which websites in the following belong to B2B platform?
6、【多选题】The purpose of establishing business relations includes_______.
A、seeking new customers
B、consolidating existing relations
C、making new friends
D、expanding new markets
7、【判断题】The chamber of commerce is an organization of business people that promotes international commercial interests.
8、【判断题】The initial letter does not refer to the letter of establishing business relations.
9、【判断题】When we draft an initial letter, we must introduce our own company first.
1、【单选题】The letter we sent 2 days ago is an enquiry____color TV sets.
2、【单选题】There is steady demand here____leather gloves of high quality.
3、【单选题】We would be pleased to send you some samples of our new cell phones on approval,____our own expense.
4、【单选题】Please____to let us have your offer as soon as possible.
A、make your best
B、do your best
C、make the best
D、do the best
5、【多选题】____your prices are right, you will find a ready market in our market.
6、【多选题】We can make an enquiry by_______.
7、【判断题】An enquiry is a request from the buyer for information on the supply of certain goods with engagement.
8、【判断题】When we make an enquiry, we will surely receive a response from the customer.
9、【判断题】In a letter of specific enquiry, it’s not necessary for the buyer to indicate the name of the goods he wants to buy.
10、【判断题】Sometimes general enquiry can be an initial letter.
1、【单选题】We are sending you separately our latest catalogue with details of the various _____ we handle.
2、【单选题】Please note that a 5%____applies to orders for each item exceeding 1000.
3、【单选题】Compared with your last quotations for North America, we find the current_____rather high.
4、【单选题】The above prices are on a CIF San Francisco____.
5、【单选题】To be frank with you, the price we quoted you only allow us a very small____of profits.
6、【判断题】An offer is the wish of the seller to sell particular goods under stated terms.
7、【判断题】Companies in international business often conclude a deal through a process of offer-counter and offer-acceptance.
8、【判断题】Once an offer is made, the buyer must accept it within the time limit given in the offer.
9、【判断题】A counteroffer can be made by either a seller or a buyer in a business transaction.
10、【判断题】A seller can make either an offer or a bid in different circumstances.
1、【单选题】Please ship the ten chests of tea_____our Order No. 2213 at an early date.
C、to be covered
2、【单选题】We thank you for your letter of May 5,_____ your purchase from us of 200 metric tons of peanuts.
3、【单选题】We are pleased to_____the following transactions with you.
D、have been closed
4、【单选题】We are pleased that we have booked_____ 2000 pieces of bicycles.
C、an order with you
D、an order with you for
5、【多选题】We_____ our Purchase Contract No. 93124 in duplicate with our signature.
6、【判断题】An order is a request to supply a specified quantity of goods.
7、【判断题】The order can be made by email but not by phone.
8、【判断题】Initial order is the same to trial order.
9、【判断题】Duplicate order means buyers are satisfied with the goods, so they place an order again with the same terms and conditions of the last order.
10、【判断题】An order should include specification and description of goods, prices involving unit price and total value, quantity and packing. But it should not include terms of payment.
1、【单选题】It is laid down in our S/C that the covering of L/C______before the end of August.
A、is to be reached
B、is to be arrived here
C、is to reach here
D、is to receive here
2、【单选题】We believe we can______ if you agree to pay by D/P at sight.
A、put the business through
B、materialize the business
C、result the business
D、close a business
3、【单选题】If the seller finds any discrepancies in the letter of credit, whom does he ask for an amendment?
A、The issuing bank
B、The advising bank
D、The negotiating bank
4、【单选题】The description of merchandise on the letter of credit must be identical to that on the____.
D、certificate of origin
5、【判断题】After signing the sales contract, the importer should establish the L/C according to the contract without delay.
6、【判断题】The phrase “observing the contract once you have signed it” is to remind the buyers of reading the contract carefully when they are signing it.
7、【判断题】The importer dislikes messages requiring L/C extension and amendment.
8、【判断题】The date of shipment and the validity of L/C should be extended to the same date.
9、【判断题】The exporter insists that “5% more or less” be added to the clause of quantity because it is impossible to ship the exact amount for bulk goods.
1、【单选题】What does a symbol usually contains?
A、Name of importer
B、Origin of goods
2、【单选题】Pens are packed 10 pieces ____ a box and 200 boxes ____ a wooden case
3、【单选题】Packing list is prepared by the ____ and sent to the ____for accurate tallying of the delivered goods.
4、【单选题】Which of the following abbreviation is completely right?
5、【单选题】Packing list can be generally added in ____, but if it is required in L/C, that must be made according to L/C.
6、【单选题】What is usually filled in the head of packing list number?
C、Bill of lading number
7、【单选题】When making packing list, ________ are not generally included.
A、Unit price; total account
B、Product name; total accoun
C、Number of packages; product name
D、Unit price; product name
8、【多选题】What does a symbol of shipping mark can be?
9、【多选题】Packing can be divided into _____.
1、【单选题】Packing can be divided into transport packing (usually known as outer packing) and sales packing (usually known as packing).
2、【单选题】Conventionally, outer packing marks mainly include transport marks, directive marks and Conventionally, outer packing marks mainly include transport marks, directive marks and marks.
3、【单选题】A transport mark consists of the name of the consignee or , destination and packing number.
4、【单选题】Warning marks are obvious symbols or words to warn people against the hidden of inflammables, explosives and poisonous products, e.g. “CORROSIVES”, “EXPLOSIVES”, “POISON”, “INFLAMMABLE”, “ACID WITH CARE”, etc.
5、【单选题】Special attention has been paid to the packing, which we trust will prove in every respect to your clients.
6、【单选题】I’m afraid the cardboard boxes are not enough for transport by sea.
7、【单选题】Each set is to be put in a cardboard box, strengthened with iron straps, and then put in a wooden case. It must be strong enough to the roughest handling.
8、【单选题】We use cardboard boxes and then them with iron straps.
9、【单选题】Do you have any specific for packing?
10、【单选题】We trust you will give special care to the packing in order to avoid in transit.
11.What does a symbol of shipping mark cannot be?
A、 A triangle
12.What does a symbol usually contains?
A、Name of importer
B、Origin of goods
13.Packing can be divided into transport packing, inner packing and _____.
14. If the goods might be easily damaged through rough handling, what mark should be put in the packing?
15.Pens are packed 10 pieces ____ a box and 200 boxes ____ a wooden case.
A、 to; in
1、【单选题】Tramps are ready at any time to_____any particular voyage.
2、【单选题】The B/L is a written contract or agreement between_____.
A、a consignee and an exporter
B、a consignor and a consignee
C、a shipper and a consignor
D、a carrier and a shipper
3、【单选题】The consignment was shipped_____on the ss Pushan which left for Shanghai on December 12.
4、【单选题】A part of the goods were damaged_____ transit.
5、【多选题】A claused B/L may be also referred to as "a/an_____B/L."
6、【判断题】Shipment only refers to transportation by ships.
7、【判断题】A shipping advice gives information about the name of the boarding vessel and its departure time.
8、【判断题】The buyer is obliged to issue all the needed shipping documents.
9、【判断题】The buyer is to arrange shipping space under FOB terms.
10、【判断题】A liner is a vessel with regular sailing or arrivals on a stated schedule between specified ports.
1、【单选题】_____ is the party who insures the other against possible losses or damage, and undertakes to make payment in cases of loss.
2、【单选题】Insured amount is the amount to be insured, normally ____ of the invoice value.
C、110% or 120%
3、【单选题】The insurance premium is normally about _____ of the insured amount depending on the type of insurance.
4、【单选题】_____ covers losses caused by leakage.
C、General additional risks
D、Specific additional risks
5、【单选题】The insurance is covered for 120% of the invoice value _____ All Risks.
6、【单选题】The insurance policy is a formal contract-document issued by an insurance company to an ____.
7、【单选题】Insurance is to be _____ by the seller on behalf of the buyer for 110% of invoice value against WPA; premium is to be for the buyer’s account.
8、【单选题】Regarding insurance, the coverage is _____ 110% of invoice value up to the port of destination only.
9、【单选题】Insurance policy is an evidence of _____ contract issued by the underwriter to the assured.
1、【单选题】If one party violates or fails to carry out the contract, the other party is entitled to claim indemnity for any loss or damage. The underline part of the sentence means_____.
A、a sum of compensation
B、a sum of premium
C、a sum of security
D、legal exemption from penalty
2、【单选题】A “survey report” is issued by____.
B、the insurance company
C、the inspection company
3、【多选题】Which of the following is a direct reason for a claim?
A、The wrong goods have been sent.
B、The quality is inferior to that stated in the contract.
C、The late arrival of the goods.
D、The fluctuation of the prices.
4、【多选题】We regret to have to lodge a complaint against you about our loss arising from your late delivery of the coffee supplies we purchased under our Order No.OP7836. The word underlined can be substituted for by the following:
5、【判断题】Claims are only made by the buyer against the seller.
6、【判断题】Any party of a contract is entitled to claim indemnity if they suffer a loss.
7、【判断题】To make a complaint is always more effective than lodge a claim.
8、【判断题】Sometimes the shipping company should shoulder the responsibility for loss.
9、【判断题】One can always claim for compensation if he/she had insured the goods before transportation.
You are kindly requested to open an irrevocable sight Letter of Credit in our favor __________(时间不晚于2019年5月5日). men’s shirts. brand "Hero" 1,400 for C109 No. order your 1、【单选题】We confirm having accepted
A、on May 5, 2019
B、before May 5, 2019
C、on or before May 5, 2019
D、on and after May 5, 2019
2、【单选题】We ________ if you would furnish us with your opinion on the financial status and reliability of the above company.
B、should be appreciate
C、would be grateful
3、【单选题】Attached to this letter is our latest price list. We _______ to draw your attention to the fact that the price quoted by us is subject to your acceptance ________ , and the reason being that many other buyers are also interested in our suppliers.
A、hope, on March 30, 2019
B、intend, as from March 30, 2019
C、appreciate it, on and after March 30, 2019
D、wish, before March 30, 2019
4、【单选题】All documents, letters and emails interchanged between two parties ________ the signing of the Contract shall become ________ automatically from the date on which the Contract comes into force.
A、when, null and void
B、before, null and void
C、before, void and null
D、on or before, void and null
5、【单选题】This contract is made by and between A Co. (______ called “the seller”) and B Co. (______ called “the buyer”), _______ the seller is willing to sell the buyer the commodities listed hereunder on the terms and conditions stipulated below. Now these presents witness that it is ________ agreed between the parties hereto as follows.
A、hereof, hereof, whereas, therefore
B、thereafter, thereafter, whereby, thereinafter
C、whereof, whereof, whereby, hereby
D、hereinafter, hereinafter, whereas, hereby
6、【单选题】Shipment must be made from January 6 to January 20, ___________.
A、both days including
B、both days included
C、including both days
7、【单选题】The new price list will become effective ______ October 1.
D、from and included
8、【单选题】This contract is made by and between A Co. (hereinafter called “the seller”) and B Co. (hereinafter called “the buyer”), _______ the seller is willing to sell the buyer the commodities listed _______ on the terms and conditions stipulated below. Now these presents witness that it is ________ agreed between the parties hereto as follows.
A、whereas, hereinafter, therefore
B、whereby, whereof, thereinafter
C、whereby, hereinbefore, hereby
D、whereas, hereunder, hereby
9、【单选题】The Seller will indemnify the Buyer for any _____ arising as a result of the Seller's failure to perform any of its obligation arising out of the sale of the goods to the Buyer.
A、damages and losses
B、losses or harms
C、losses or damages
D、losses or impairs
10、【单选题】Contractor shall perform the ________ of all equipment, machinery or materials including the spare parts required for the construction of the plant.
A、execution and examination
B、examination or execution
C、examination and checking
D、examination and testing
11、【单选题】We _______ if you could send us instructions, brochures, or leaflets of your products.
A、could be happy
C、could appreciate it
D、would be obliged
12、【单选题】There is a big demand for Chinese microwave ovens. We ________ your quoting us competitive prices for models available now.
B、must be grateful
D、should be obliged
13、【单选题】Fifty percent (50%) of the total contract value as advance US $500,000 (_________) , shall be paid by Party A to Party B within three months, from the date of the signing of this contract, i.e. not later than August 31, 2016.
A、US $FIVE HUNDRED THOUSAND ONLY
B、SAY US $FIVE HUNDRED THOUSAND ONLY
C、US $FIVE HUNDRED THOUSAND ONLY
D、SAY US $FIVE HUNDRED THOUSAND
14、【单选题】The time for performing the obligations ________ specifically prevented from performance by such event of force majeure shall be extended by a period equal to the period of delay caused by such event of force majeure.
15、【单选题】Shipment should be made by the Seller _______ September 30, 2018.
A、on and before
B、on or before
1、【单选题】When you use the tactic of ______ you may mean that you can get the same good products but a lower price from other supplier.
B、Best offer first
C、Balancing the scales
2、【单选题】If you give another party a lowest price and stick to it, what tactic do you use?
B、Best offer first
C、Closing the deal
3、【单选题】If you want to use the tactic of caucus, what will you do during the negotiation?
A、Ask for a break
4、【单选题】If you want to persuade another party by fact, what is the best tactic?
C、Meeting each other half way
5、【单选题】If you use the tactic of old mother hubbard, it means that you pretend to be ______.
1、【单选题】What color is considered safe color in business world?
2、【单选题】What does conservative suit mean to a lady who attends a trade fair?
A、White T-shirt with jeans.
B、White shirt with black mini-skirt.
C、Two piece 1 or 2 button jacket and knee length skirt.
3、【单选题】If you were a male booth representative, what accessory is needed to bring to a trade exhibition?
4、【单选题】What is the synonym for “booth”?
5、【单选题】Which of the following is considered unacceptable behavior in a trade show?
A、Introduce your company and its current profits to potential customers.
B、Practice and rehearse your sales messages.
C、Plan to work for your booth schedule.
D、Block the entrance to your booth.
6、【单选题】To attend a formal party, how will you dress yourself?
A、A beautiful dress with spaghetti straps.
B、A T-shirt with animal prints.
C、An evening dress or a suit.
D、A tight blouse and a mini-skirt.
7、【单选题】On formal occasions, how many colors of all your clothes should be?
A、No more than six.
B、No more than three.
C、No more than four.
D、No more than five.
8、【单选题】If the suit is buttoned, where should be the stickpin?
A、Between the first button and the third button of the shirt.
B、Between the second button and the third button of the shirt.
C、Between the first button and the second button of the shirt.
D、Between the second button and the fourth button of the shirt.
9、【单选题】Which of the following statements is appropriate about wearing accessories?
A、When it comes to jewelry, make sure you do not mix metals.
B、Try to carry your entire world with you in an over-sized bag.
C、Stockings or tights in fishnet or wild designs are appropriate in most office settings.
D、For gentlemen, limit accessories to 6 pieces.
10、【单选题】You’re in a restaurant and a thin soup is served in a cup with no handles. To eat it you should_______
A、pick it up and drink it
B、use the spoon provided
C、eat half of it with a spoon and drink the remainder
11、【单选题】You’re at a dinner and champagne is served with the dessert. You simply can’t drink champagne yet you know the host will be offering a toast. You may_______
A、tell the waiter “no thank you, I don't care for the champagne.”
B、turn over your glass.
C、ask the waiter to pour water into your champagne glass instead.
D、say nothing and allow the champagne to be poured.
12、【单选题】You’re at a table in a restaurant for a business dinner. Midway through the meal, you’re called to the telephone. What do you do with your napkin?
A、Take it with you.
B、Fold and place it to the left of your plate.
C、Loosely fold it and place it to the right or left side of your plate.
D、Leave it on your chair.
13、【单选题】You’re hosting a dinner party at a restaurant. Included are two other couples, and your most valuable client and his wife. You instruct the waiter to_______
A、serve your spouse first.
B、serve your friend’s spouse first.
C、serve you and your spouse last.
D、serve your client last.
14、【单选题】You’re scheduled to meet a business associate for working lunch and you arrive a few minutes early to find a suitable table. 30 minutes later your associate still hasn’t arrived. You may_______
A、order your lunch and eat.
B、continue waiting and fuming that your associate isn’t there.
C、tell the head waiter you're not staying and give him a card with instructions to present it to your associate to prove you were there.
D、after 15 minutes call your associate.
15、【单选题】You are at a business dinner and someone proposes a toast to you. What should you do?
A、Stand up, say “thank you” and take a sip of your drink.
B、Stand up and give a short speech.
C、Stand up and return the favor by giving the toaster his or her own toast.
D、Smile, but do nothing more.
16、【单选题】When is it appropriate to take a mobile phone call during a business dinner?
A、When you excuse yourself from the table and talk in another part of the restaurant.
B、When the call concerns those who you are having dinner with (i.e., the call is from the boss).
C、Only when you make the call very brief and apologize to your dinner mates.
17、【单选题】During a business dinner, when can you begin talking business?
A、As soon as the food order is made.
B、As soon as everyone arrives at the table and has exchanged pleasantries.
C、As soon as everyone has chosen a menu item to order, but before the order is made.
D、As soon as food is ordered and pleasantries are exchanged, as long as everyone knows the dinner is a “working” one.
18、【多选题】A trade fair is an exhibition organized so that companies in a specific industry can ________.
A、showcase and demonstrate their latest products and services
B、meet with industry partners and customers
C、study activities of rivals, and examine recent market trends and opportunities
D、sign the contract with clients
19、【多选题】If you want to train your booth personnel on trade show etiquette, you may consider about________.
A、proper attire and decent appearance
B、effective business communication skills
C、booth rental fee
D、booth personnel skills
20、【多选题】How can we greet visitors to our booth?
A、Address them with their honorific or title.
B、Wait for clients to say hello first.
C、Shake hands correctly and make eye contact.
D、Use courteous words in greeting, exchanging information and expressing your gratitude.
21、【多选题】According to your understanding, which of the following is NOT TRUE about one’s first impression?
A、Before you speak a word, your clothes have already spoken volumes.
B、The first impression is made in only a few days and may follow you indefinitely.
C、The first unbiased judgment an interviewer makes is going to be based on how you look and what you are wearing only.
D、A new man on the city job is far wiser to wear a T-shirt and jeans until he has established himself.
22、【多选题】On formal occasions, what kind of shoes a man should not wear?
C、Black leather shoes.
D、White leather shoes.
23、【多选题】How are you going to prepare for the upcoming job interview apart from your verbal introduction and written documentation such as your resume and application letter?
A、Get your clothes ready the night before, so you don't have to spend time getting them ready on the day of the interview.
B、Polish your shoes.
C、Bring a breath mint and use it before you enter the building.
D、Take a piece of chewing gum before the interview.
24、【多选题】You’re invited to dinner in a private home. When do you take your napkin from the table and place it on your lap?
A、Open it immediately.
B、Wait for the host to take his napkin before taking yours.
C、Wait for the oldest person at the table to take his.
D、Wait for the acknowledged head of the table to take hers before taking yours.
25、【多选题】What items are welcomed in the interview office?
C、A cup of coffee.