1.1Ticket reservation （机票预订）
1、【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？
A、One-way ticket 单程机票
B、Single ticket 单人机票
C、Round-trip ticket 返程机票
D、Return ticket 回程机票
3、【多选题】What information should we offer when we reserve an air ticket?
4、【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book?
A、When would you like to leave?
B、When will you depart?
C、What time would you like to take the plane?
D、When do you plan to go?
6、【多选题】How could we pay the ticket fare?
C、By credit card.
A、We could offer you 20% discount if you reserve now.
B、We could offer you 80% discount if you reserve now.
C、You are 20% off if you reserve the ticket now.
D、You are 80% off if you reserve the ticket now.
8、【填空题】What is the _____ of the ticket? (请问机票折扣是多少？）
9、【简答题】How do we reserve an air ticket?
我的答案：we could reserve an air ticket through ticket office, travel agency and on line. We need to tell the officer our destination, leaving date, class of seat
1、【单选题】I am afraid that your baggage is ______.
2、【多选题】We have to ____________, before going through the Security Inspection.
A、check the documents
B、check the luggage
C、choose the seat
D、get the boarding pass
3、【填空题】Which seat do you prefer, __1___ seat , ___2___ seat , or ____3_____seat? 您喜欢什么座位，靠窗的，靠过道的，还是中间的位子？
我的答案：window aisle middle
4、【判断题】We should show our ID card when we are checking in at the departure lounge.
5、【论述题】How do we CHECK IN at the airport?
我的答案：1. Find the terminal at the airport. 2. Check Tickets / ID Card / Passport 3. Check and Weigh the Luggage 4. Choose the Seat 5. Get Boarding Card / Pass
1、【单选题】Usually speaking, when should we get to the airport for the international flight?
A、3 hours before taking off
B、2 hours before taking off
C、1 hours before taking off
D、40 mins before taking off
2、【判断题】Most passengers must go through the security gate for check.
3、【判断题】The passengers are not allowed to carry metallic things.
4、【判断题】The carry-on luggage must go through X-ray scanner.
5、【判断题】Flammable items cannot be taken with you into the aircraft.
6、【判断题】The cellphone and laptop should be put in the basket for check.
7、【判断题】Most passengers must go through the security gate for check.
8、【简答题】What is the purpose of security check at the airport?
我的答案：Airport security serves two purposes: first, to protect the airport from attacks and crime; second, to protect the aircraft from attack.
9、【简答题】How many processes are there during the security check?
我的答案：There are two processes during the security check. First, for document check; second, security check for belongings.
1、【多选题】Which item belongs to the contraband on the plane for the carry-on baggage?
2、【判断题】Only international flights require security check.
3、【判断题】The passenger, who refuses the check, would not be allowed to board the flight.
4、【判断题】Battery and mobile pack charger are allowed in the checked luggage.
5、【判断题】It doesn’t matter to make jokes regarding aircraft hijacking or bombing.
6、【判断题】Any liquid is prohibited in the carry-on luggage.
7、【简答题】Give some examples about the contrabands at the airport and on the plane.
1.5Signs at the airport（机场标识）
1、【单选题】 The sign above means__________?
2、【单选题】 The sign above means__________?
3、【单选题】If we need some help at the airport, what kinds of signs below could we look for?
4、【单选题】What does the sign below mean?
A、Don't Fall Down!
5、【单选题】 Which sign blow has the same meaning as the sign above?
6、【多选题】 The sign above means______________?
1、【单选题】Boarding usually happens _____ minutes before scheduled departure.
2、【判断题】About two hours prior to takeoff, the gate attendant will announce the boarding time.
3、【判断题】Most hallways are long.
4、【其它】Boarding usually happens _____ minutes before scheduled departure.
5、【其它】_______ always boards the plane first
6、【其它】Your larger carry-on luggage should be put __________
我的答案：under the chair
2.2Inflight Meal （机上用餐）
1、【单选题】Which of the following doesn't belong to nonalcoholic beverage?
2、【单选题】Please put your _____ in upright position.
3、【单选题】Now we’ll be serving drinks. Please pull down your ______ table.
4、【填空题】How do you like your steak done? ____, medium or well-done?
5、【简答题】Translation:Please put your seatbacks in the upright position and pull open your table, please.
6、【简答题】Translation: May I have a vegetarian meal instead please?
7、【简答题】Translation: Which do you like to have for your lunch, beef, Chicken or fish?
1、【多选题】What are listed on the passenger arrival card?
D、date of birth
2、【多选题】If your uncle is a Chinese and he goes to Paris for travelling, then for French people, his behavior is _____.
3、【填空题】Excuse me, I can't find my _____?
4、【判断题】After we get off the plane, will we be able to leave the airport directly and enjoy our travelling in the foreign countries?
5、【判断题】Immigration officer will not check whether your passport and the visa are valid.
6、【简答题】Translation: What's the purpose of your visit? Business trip or Sightseeing?
3.2Customs Declaration （海关申报）
1、【单选题】As a Chinese, how many customs should we go through when we go to Paris for travelling?
2、【多选题】what cannot be allowed for clearance?
A、Articles not for peosonal use
B、Articles exceeding the reasonable amount
C、Articles exceeding the limitation of the permitted value
D、Articles without payment of required duties
3、【判断题】Which carousel is for the luggage from Shanghai? : 哪个行李传送带是负责运送来自上海的行李的？
4、【简答题】Translation: May I have a declaration form please?
5、【简答题】Translation: That’s more than the allowance of free.
6、【简答题】Translation: Do I have to pay duty on it?
1、【多选题】Which of the following is a foreign currency?
2、【多选题】What should be signed on the exchange form?
C、the amount of money
3、【多选题】Which of the following currencies are still available now ？
4、【多选题】Which of the following is a creadit card？
5、【判断题】Is it in traveler's cheque？ ： 能换旅行支票吗
6、【简答题】Translation： I'd like to know how I shall give it to you.
7、【简答题】Translation: In what denominations?
8、【简答题】What a cashier should do at the foreign Exchange Counter？
我的答案：1 Ask the guest how much money he or she would change and show the exchange rate. 2 Ask the guest to fill in the form and show his passport. 3 Sign the client's name on the exchange memo. 4 Give currency to the guest.
3.4Baggage lost （行李丢失）
1、【多选题】What are the possible reasons of baggage Lost?
A、Find the wrong baggage claim area.
B、Your luggage is on the wrong flight.
C、Your luggage is overweight.
D、Your luggage is stolen.
2、【多选题】Which of the following aspects need to be given in order to find the lost luggage?
A、your flight number
C、description about your luggage
D、your contact number or address
3、【判断题】You needn't to pay for the excess baggage charge for your overweight luggage.
4、【判断题】If you want to pick up your luggage, you need to find the baggage claim area first.
3.5Lost the way（迷失方向）
1、【单选题】If a person is not quite sure about how to find a certain place, you might_________.
A、show the way in person
B、give some specific directions
C、tell him/her to look at the map
D、advice him/her to ask others for help
2、【单选题】Which one could be the best way to give directions?
A、Try to be complicated.
B、Try to be simple.
C、Give lots of details.
D、Give lots of road names.
3、【判断题】Before we ask for directions, we needn't remember to be polite.
4、【判断题】The best way to give directions is to use long sentences which include lots of detailed information.
1、【单选题】I’d like to _______ further explanations about exchanging business cards at the first meeting.
2、【单选题】I'm glad to have the _______ of meeting you in my hometown.
3、【单选题】We _______ very much that you have come to visit our company.
4、【单选题】In the business letter of _______ ,give background information from your personal experience.
5、【单选题】I _______ a lot every year on business, but this is my first visit to your country.
6、【判断题】Business introductions are usually very formal.
7、【判断题】You should introduce the old to the young.
8、【判断题】When receiving others’ business card, always look at it and acknowledge it.
9、【判断题】Put the card you received carefully in your card case or with your business documents.
10、【判断题】Some elements like introducers, recipients, context and etiquette should be considered in business introduction.
4.2Meeting Guests at the airport （接机）
1、【单选题】We _____ high reputation among our customers in the world market.
2、【单选题】We are focusing our attention on building a strong _______ and improving the quality of our products.
3、【多选题】What preparation work should we do before we go to the airport to meet the guest(s)?
A、Check the guest(s) flight number and arrival time.
B、Book a room (rooms) for the guest(s).
C、Prepare business card for exchanging.
D、Prepare a kind of vihicle, such as a car or bus.
E、Book a package tour for the guest(s).
F、Prepare an attractive and sexy dress for yourself.
4、【判断题】It is not so necessary to exchange your name card with your customer when meeting him at the airport.
4.3 Making appointments（预约）
1、【判断题】Business appointments are usually very formal.
2、【判断题】You should arrive early to greet your guests.
3、【判断题】You should make a business appointment face to face.
4、【判断题】When making business arrangement, you should follow some rules.
5、【判断题】It is not necessary to make your first appointment as early as possible.
6、【简答题】What will you say if you phone the customer for a meeting to discuss the contract?
7、【简答题】What's the working process of making appointments in business situation?
1、【单选题】I was just _____ by the airlines that my flight has been rescheduled.
2、【单选题】I am planning to _______ my talk with him till Tuesday.
3、【单选题】According to the schedule_______before, Mr. Shawn is going to visit your company.
4、【单选题】I'm afraid that I have to __________ my appointment.
5、【单选题】Something _______ has come up. He has to attend a very urgent meeting.
D、on the way
6、【判断题】Making the call to rearrange the appointment is a good way.
7、【判断题】Lies or bogus excuses are worst reasons for rescheduling.
8、【判断题】You should call the person you are scheduled earlier whenever possible.
9、【判断题】You should bring forward the appointment as soon as possible.
10、【判断题】Business schedules couldn’t help companies keep track of important events and dates.
5.1At the Hotel (酒店）
1、【单选题】Which is not one of the main types of hotel room offered to the conference attendees?
2、【单选题】A hotel usually provides the following services except ______.
3、【单选题】Choose the most suitable expression
B、family room 家庭房
C、shutter bus 接送大巴
D、breakfast coupon 早餐券
4、【单选题】Choose the most suitable expression
A、铺床服务 bed service
B、洗衣服务 laundry service
C、细目 detailed list
D、急件 urgent pack
5、【简答题】When should we give tips for hotel service? Be in detail, please.
1、【单选题】How much do you _____ per night?
2、【单选题】60 dollars per night per room, plus 15%____.
3、【单选题】I would like to reserve a family ____.
4、【多选题】What items should be covered while booking a room?
A、arriving date and time
B、types of room
C、number of the rooms
5、【多选题】Do you have a _______twin room ?
5.3Check into the Hotel（酒店入住）
1、【判断题】The identification is unnecessary to present when you check into the hotel as it can be seen in the hotel reservation system.
2、【判断题】Providing the registration number can save our time for pulling up the information.
3、【判断题】When upgrading the room, we should never pay the extra charge.
4、【判断题】There are several ways for booking a hotel, such as online booking, telephone booking, etc..
5、【判断题】We don't need to give tips to bellboy when reaching the hotel.
6、【简答题】What should you do to check in the hotel when you have a reservation?
1、【简答题】In general, there are two types of banquet speech. Please list out the layout of each of them respectively.
我的答案：--Content of Welcoming Speech: (1).Form of Address; (2).Extending Welcome; (3). Relationship Development; (4).Future Cooperation; (5).Proposing a Toast. --Content of Appreciating Speech: (1).Form of Address; (2).Expressing Thanks; (3).Intention of Visiting; (4).Future Cooperation; (5).Proposing a Toast.
2、【简答题】Please compare the similarity and differences between welcoming speech and appreciating speech, then present it in oral report.
我的答案：Similar to the welcoming speech, the appreciating speech also covers 5 parts. Firstly, the form of address, then goes a reply for warm welcome by host or hostess. In the following, the guests will mention the goal of visiting while the host may start recalling the history of cooperation here in the welcoming speech. Then, the both ending will go to their hopes for future cooperation. Finally, it is the same toast part again.
3、【论述题】Imagine you are one staff on behalf of ABC company to entertain the clients, please make a welcoming speech in the banquet.
1、【判断题】On the western dinner table, the bread and butter plate is on the center.
2、【判断题】Place your napkin on the lap as soon as you are seated when you are having the western dinner.
3、【判断题】You can talk with food in your mouth at the dinner.
4、【判断题】Things those are not eaten like bones should be put on the table at the western dinner .
1、【单选题】The flavor of Shandong cuisine is_______.
A、spicy and hot
B、sweet and light
C、fresh and salty
D、numbing and sour
2、【单选题】Which does not belong to the eight great regional cuisine in China?
3、【简答题】Please list out the basic rules of menu translation.
我的答案：1. Show the main ingredients used and the main cooking techniques; 2.Add the “color, taste, shape”; 3.Introduce the history legends concisely.
4、【简答题】2.What is the right course order of Chinese cuisines?
我的答案：Chinese cuisine has its own course order. After you have ordered, tea or a different drink and cold dishes will be served first. Hot dishes are then served one by one. Soup is often the last dish of a meal, followed by fruit for dessert. Finally, the staple dishes, usually rice and noodles, will be presented.
6.4Entertain the guest（款待客人）
1、【判断题】In China, according to etiquette practices, when having dinner, the better seats are those facing the main entrance.
2、【判断题】The Chinese prefer to entertain in their homes rather than in the public places, especially when entertaining foreigners.
3、【判断题】In China, it is polite to open gifts as soon as they are given to express appreciation.
4、【判断题】In the west, it is a general practice to send a gift to guests, but the gift is neither too big nor expensive.
5、【简答题】Apart from traditional ways,what other kinds of activities should we plan to entertain guests?
我的答案：There are many ways can be used to entertain our clients, including the formal ways, like dinner, party, wine tasting, the leisure ways, like playing golf, bowling or typical Chinese one, playing mahjong, even some healthy ways are emerging nowadays, like going out for a travel, taking a sauna or doing a massage.
6、【简答题】Make a brief introduction to the seat arrangement in Chinese culture.
我的答案：There are some principles of seating place sequence should be followed: a. Right is the honor guest and the left is the opposite. It is just the opposite of the western culture. b. Center seat is the most honorable: When three are dining together, the person in center position is higher than the people in the seats on both sides. c. According to etiquette practices, when having dinner, the better seats are those facing the main entrance. d. Better seats facing the landscape in the exclusive restaurants, there usually have elegant and beautiful scenery or the performances indoor which is for diner viewing. So the best viewing angle for watching is the best seat.
1、【单选题】What are essential in a company visit?
A、facial expression and eye contact
D、All of the above
2、【单选题】As about the branch names of a company, which expression is not correct?
A、Human Resources Department
B、Sales Promotion Department
D、General Accounting Department
3、【简答题】How to prepare for a company visit?
4、【简答题】If the manager is not available, what should the assistant do when receiving guests? Try to describe in detail.
1、【判断题】成品 Real prodcution
2、【判断题】原材料 raw material
3、【判断题】占（比重） account to
4、【判断题】市场占有率 market share
5、【判断题】人工成本 labor profits
6、【简答题】How to prepare for a factory tour?
7、【简答题】Compared with company visit, do you think factory tour is more important? Tell reasons.
1、【单选题】What items should be included in the presentation?
A、Number of the customer
D、Outline and Objective
2、【多选题】What should we do for a company presentation?
3、【多选题】My name is Lucy Smith. And I’m____ Sales Department of Rainbow Company.
A、in charge of
4、【多选题】What background information could we prepare for presentation?
8.1Preparation for Exhibition（会展准备）
1、【多选题】Which is one of the different types of the booth?
2、【多选题】What are the principles of choosing the exhibition venue?
A、It should be far away from commercial areas and political areas.
B、Convenient traffic and complete facilities are required.
C、Effective budget also plays a crucial role while choosing a good venue.
D、Long and narrow framework is favorable.
3、【多选题】Which translation is not corrct?
A、Booth order 展台预订
C、Block Booth 角落展台
4、【判断题】It is a good choice for us to choose the venue which is far away from the political areas.
8.2Reception Etiquette in the Exhibition（接待礼仪）
1、【单选题】We have already_____ a leading market position.
2、【单选题】We have developed into a medium¬_______ ¬¬enterprises with many branches and offices.
3、【单选题】We have already_____ a leading market position
4、【单选题】We have developed into a medium _______ enterprises with many branches and offices.
8.3Means of Promotion in the Exhibition（营销手段）
1、【多选题】What is the ways of promoting exhibitions?
D、Face to face talk
2、【多选题】What are the good ways for promotion before the show ？
B、Send the brochures
C、Collect their feedback
D、Call the customers
3、【填空题】The ( ） of the Internet has ushered in an era of sales promotion by( )means.
1、【单选题】Which one has the same meaning as the word "bedrock price"?
A、the highest price
B、the lowest price
C、the proper price
D、the reduced price
2、【多选题】Which statement about pricing strategy is true according to this lesson?
A、It is a strategy used to pursue the objective of obtaining market share.
B、It is a strategy used to pursue the objective of profit margin maximization.
C、It is a strategy used to pursue the objective of quantity maximization.
D、It is a strategy used to pursue the objective of attracting most customers.
3、【多选题】What are those factors that may influence the final price of a product in the pricing negotiation?
C、Ways of payment.
4、【判断题】The aim of price negotiation is onnly to make the greatest profits.
9.2Shipment & Packing（包装和运输）
1、【单选题】Since we _____ the goods, we hope you will supply the goods for prompt shipment.
A、are admired to
B、are aspire to
C、are in urgent need of
D、are in urgent request
2、【单选题】A: How would you like us to pack your products? B: Since there are glasses and fragile items, I think you'd better use _______.
3、【多选题】Shipment is to be ______ during October.
4、【简答题】How many different kinds of shipments can you list? And would you please set 1-2 examples and explain their meanings in English.
9.3Terms of Payment（付款方式）
1、【单选题】We are unable to consider your request for payment ____ D/A terms?
2、【单选题】What is the mode of payment you wish to ____?
3、【单选题】What is your_____practice on the mode of payment?
4、【单选题】Which of the following expressions are demanding favorable terms of payment?
A、L/C at sight is what we require for all our customers.
B、Would you please tell us the terms of payment?
C、Now let's discuss the question of payment terms.
D、I don't think it is the proper time for us to accept payment by D/P.
5、【简答题】Can you explain "L/C", "D/P", "D/A" in English?
6、【简答题】Translate the following sentences into English. 对于新客户我们一直采用信用证付款。另外，国际资本市场不稳定，所以我们不得不坚持即期信用证付款。
9.4Complaint and claims（申诉与索赔）
1、【单选题】I'm afraid I have a complaint to _____.
2、【单选题】The goods you sent us are _______ _________ to the original sample.
3、【单选题】The woolen sweaters you delivered do not _____ the sample we provided.
4、【单选题】I'm sorry to say the shipment didn't turn to _________
5、【多选题】We checked some of the items and found they were ______. 我们检查了部分产品，发现它们已严重受损。
A、in damaged condition
B、in damaged situation
6、【简答题】How can we make an EFFECTIVE Complaint or a Claim?
我的答案：Begin directly. Tell what is wrong.Present enough facts.Name specific actions to correct the problem.Politely mention strong terms if fail to get a satisfactory reply.End positively and friendly but firm.
9.5Sign the contract (签订合同）
1、【单选题】We’ll sign two ____, each in the Chinese and English language.
2、【单选题】This contract will _________ as soon as it is signed by two parties.
A、come into useful
B、come into available
C、come into valid
D、come into force
3、【多选题】The contract is _____ for two years.
A、Where can I sign my name?
B、Where can I signature?
C、Where can I put my signature?
D、Where can I write down my signature?
5、【判断题】The first shipment should be made at or before Oct.25th.
6、【论述题】What qualities does the contractor should have?
我的答案：Be clear and generally accepted according to international practice;Be in conformity with rules and regulations in force in the countries concerned;Wording of the contract; Avoid typing errors, crossed-out words and word division;Use pens for signature.
10.1Conference prepation （会议准备）
1、【单选题】What are not the necessary process during the preparation of a conference?
A、Confirm the size and location.
B、Confirm the follow—up policies.
C、Confirm the theme and the name.
D、Work out the conference agenda.
2、【单选题】When will the conference_______？
3、【多选题】What kinds of organization group of staff could we have for complete preparation?
10.2Conference invitation (会议邀请）
1、【单选题】You can________relevant situation on well known enterprises.
2、【多选题】What kind of element could be referred when we invite our guests to the conference?
B、Time & Location
C、Theme and Purpose
D、Attendees and Note speakers
10.3Conference operation (主持会议）
1、【单选题】When opening the conference, what should the host pay attention to?
C、Speak clear language.
D、Introduce the attendees.
2、【单选题】If there is no further developments, I’d like to____________ to today’s topic.